At Feilexs™, we believe the experience of bringing a new piece into your home begins long before it arrives at your door.

From carefully preparing each order to ensuring secure delivery, we are committed to making your shopping experience simple, transparent, and reliable.

This Shipping Policy explains how your order is processed, shipped, and delivered.

Our Delivery Approach

At Feilexs™, our goal is to provide thoughtfully designed home décor pieces while maintaining efficient and responsible fulfillment.

To better serve customers across different regions, some products may be shipped through carefully selected fulfillment partners and distribution networks.

This approach helps us:

✨ Provide access to unique decorative collections
✨ Maintain consistent product quality and careful packaging standards
✨ Improve delivery efficiency while reducing unnecessary inventory waste
✨ Offer thoughtfully designed pieces at accessible prices

We appreciate your understanding that each order receives careful preparation before beginning its journey to your home.

1. Order Processing & Shipping Fees

Every Feilexs™ order goes through a preparation process to ensure your product arrives safely.

Processing Time:

Please allow 2–5 business days for:

• Order confirmation
• Product inspection
• Protective packaging preparation
• Shipment arrangement

During high-demand periods, holidays, or promotional events, processing may require additional time.

Shipping Fee:

Shipping costs are calculated based on your order details and destination during checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

2. Estimated Delivery Time

Delivery timelines may vary depending on your location, shipping carrier availability, and product destination.

Please note that estimated delivery windows are provided as a guideline and are not guaranteed arrival dates.

Factors such as carrier delays, weather conditions, holidays, or customs processing may occasionally affect delivery schedules.

We appreciate your patience while your Feilexs™ piece makes its way to your home.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✨ Tracking details may require 24–72 hours to become active after shipment
✨ Package updates may appear gradually as your order moves through transit
✨ A temporary lack of tracking updates does not necessarily indicate a delivery issue

If you have concerns about your shipment status, our support team is happy to assist.

4. International Shipping, Duties & Taxes

For international shipments, additional customs procedures may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Local taxes
• Customs fees charged by their country

Feilexs™ is not responsible for delays caused by customs inspections, government regulations, or clearance procedures.

Custom requirements vary by location, so we recommend checking your local regulations before placing an international order.

5. Changes, Address Updates & Order Cancellation

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping information or request cancellation, please contact us as soon as possible.

Please email:

service@feilexs.com

within 12 hours of placing your order.

Once an order has entered the fulfillment process, we may be unable to modify shipping details or cancel the purchase.

6. Damaged, Missing, or Lost Packages

We want every Feilexs™ item to arrive in excellent condition.

Damaged Items

If your order arrives damaged:

1. Please contact us within 72 hours of delivery
2. Include clear photos of the packaging and product
3. Our team will review your request and provide an appropriate solution

Depending on the situation, we may offer a replacement or other resolution.

Lost Packages

If your tracking information confirms that your package has been lost during transit:

✨ Please contact our support team
✨ We will work with the shipping carrier to investigate the issue
✨ A replacement or solution will be provided when appropriate

7. Contact Our Support Team

If you have any questions regarding shipping, delivery, or your order, we are always here to help.

Customer Support Email:
service@feilexs.com

Company:
Northside Imports Inc

Thank you for choosing Feilexs™.

We appreciate the opportunity to bring carefully designed decorative pieces into your home and look forward to being part of your space transformation journey.