At Feilexs™, your satisfaction is an important part of our commitment to creating a trusted shopping experience.
We want you to feel confident when choosing pieces for your home. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
1. Return Timeframe & Eligibility
We offer a 30-day return period from the date your order is delivered.
To qualify for a return, your item must meet the following requirements:
✔ The product must be unused and in its original condition
✔ The item must include original packaging and protective materials
✔ The product must not show signs of damage, alteration, or use
✔ Proof of purchase or order information must be provided
Due to the nature of our decorative products, keeping the original packaging is highly recommended until you are completely satisfied with your purchase.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email:
service@feilexs.com
Please include:
- Order number
- Product name
- Reason for return
- Photos of the item (if applicable)
Once your request is reviewed and approved:
✨ We will provide return instructions
✨ You will receive the required return information
✨ You may then ship the item according to the provided guidelines
Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect and package every Feilexs™ product before shipment.
If your item arrives:
- Damaged during transportation
- Defective
- Different from the product ordered
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
✔ Photos of the product condition
✔ Images of the packaging
✔ Order details
Our team will review the situation and provide an appropriate solution, which may include replacement or refund assistance.
4. Items Not Eligible for Return
Certain products and situations may not qualify for returns, including:
- Items damaged due to improper handling after delivery
- Products that have been modified or altered
- Items returned without original packaging
- Personalized or customized products
- Clearance or final sale items
- Gift cards
Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
If you are uncertain whether your purchase qualifies for a return, please contact us before sending the item back.
5. Product Exchanges
If you would like to exchange your item for another product, we recommend the following process:
- Submit a return request for the original item
- Wait for return approval
- Place a new order for your preferred replacement product
This allows us to process your exchange request more efficiently and ensures faster delivery of your new selection.
6. International Customer Returns
For customers outside the United States, return eligibility remains subject to the conditions outlined in this policy.
Customers may be responsible for:
- Return shipping costs
- International shipping charges
- Customs-related fees, if applicable
Please contact our support team before arranging an international return.
7. Refund Process
Once your returned item is received and inspected, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time before funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
Email:
service@feilexs.com
8. Return Shipping Information
A return authorization from Feilexs™ customer support is required before sending any product back.
Please contact us first to receive the correct return instructions and shipping details.
Contact Us
If you have any questions regarding returns, refunds, or your order, our customer care team is here to help.
Customer Support Email:
service@feilexs.com
Company:
Northside Imports Inc
Thank you for choosing Feilexs™.
We appreciate your trust and are committed to ensuring every piece you receive brings beauty, style, and inspiration into your space.