Last Updated: July 2026

At Feilexs™, operated by Northside Imports Inc, protecting your privacy and maintaining your trust are extremely important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our collections, or purchase products from our online store.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a secure and personalized shopping experience, we may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you:

• Place an order
• Create an account
• Subscribe to updates
• Contact customer support
• Participate in promotions or surveys

we may collect information such as:

• Full name
• Email address
• Shipping address
• Billing information
• Phone number
• Order details
• Customer service communications
• Payment-related information

Information Collected Automatically

When you browse our website, certain information may be collected automatically through technology tools, including:

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Pages viewed
• Interaction patterns
• Referral sources

This information helps us improve website performance and create a better shopping experience.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Order Management

To:

✔ Process purchases and payments
✔ Confirm orders
✔ Arrange shipping
✔ Provide delivery updates
✔ Handle returns and customer requests

Improve Customer Experience

We may use information to:

• Understand customer preferences
• Improve website functionality
• Develop better products and collections
• Personalize your shopping experience

Communication

With your permission, we may send:

• Product updates
• New collection announcements
• Promotional offers
• Brand news

You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

Information may be used to:

• Verify transactions
• Detect suspicious activity
• Protect customers and our business
• Prevent unauthorized purchases

3. Data Security & Protection

At Feilexs™, we take reasonable measures to protect your personal information.

Our security practices include:

🔒 Secure payment processing systems
🔒 Encrypted data transmission technology
🔒 Restricted access to personal information
🔒 Protection procedures designed to prevent unauthorized access

Payment information is processed through secure third-party payment providers.

Feilexs™ does not store complete credit or debit card numbers on our servers after payment processing is completed.

4. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Customer support platforms
• Analytics providers
• Marketing service providers

These partners are only permitted to use information necessary to provide their services.

5. Advertising & Analytics Partners

To better understand customer interests and improve marketing experiences, we may use third-party technologies such as cookies, pixels, and analytics tools.

These services may collect information about your activity on our website and other websites.

Examples of services may include:

• Meta advertising services
• Google analytics and advertising tools
• Shopify analytics solutions

Each third-party provider manages information according to its own privacy policies.

You may control advertising preferences through your browser settings or the privacy controls offered by these providers.

6. Cookies Policy

Our website uses cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember information and improve functionality.

We use cookies for:

Essential Cookies

Required for basic website functions, including:

• Shopping cart operation
• Checkout process
• Account features

Performance Cookies

Used to understand:

• Website traffic
• Customer behavior
• Page performance

Marketing Cookies

Used to provide more relevant advertisements and measure campaign performance.

You may disable cookies through your browser settings; however, some website features may not work properly.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

7. Third-Party Websites

Our website may contain links to external websites, services, or applications.

These third-party websites operate independently and have their own privacy policies.

Feilexs™ is not responsible for:

• External website content
• Privacy practices of third parties
• Information collected by outside services

We recommend reviewing the privacy policies of any third-party website you visit.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain privacy rights under applicable laws.

These rights may include:

✔ Requesting access to personal information we collect
✔ Requesting correction of inaccurate information
✔ Requesting deletion of certain personal information
✔ Opting out of certain data sharing activities

To submit a privacy request, please contact us using the information below.

9. Children’s Privacy

Feilexs™ does not knowingly collect personal information from children under the age of 13.

Our website and products are intended for general audiences.

If you believe that a child has provided personal information without appropriate permission, please contact us and we will take reasonable steps to remove the information.

10. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Maintain business records
• Meet legal obligations
• Improve our services

When information is no longer needed, we take reasonable steps to securely dispose of it.

11. Email Communication & CAN-SPAM Compliance

If you choose to receive promotional emails from Feilexs™, we follow applicable email marketing regulations.

We ensure that:

✔ Promotional messages clearly identify the sender
✔ Email content is not misleading
✔ Every marketing email includes an unsubscribe option
✔ Opt-out requests are processed promptly

You may unsubscribe at any time through the link included in our emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Business practices
• Legal requirements
• Website features
• Privacy standards

The updated version will be posted on this page with the revised date.

We encourage customers to review this policy regularly.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle data, please contact us:

Feilexs™ Customer Support

Company:
Northside Imports Inc

Email:
service@feilexs.com

Thank you for trusting Feilexs™.

We are committed to protecting your privacy while creating a safe, inspiring, and enjoyable shopping experience for your home décor journey.